Privacy Policy
Before accessing this website, please be sure to read carefully through this Privacy Policy.
On this page, you will find Information about what and how we use our customers data.
If there is anything in this Privacy Policy you do not agree with, please do not use this website.
Who are We
Company: handhero.
For information and questions
please view our email address: info@handhero.co.za
What data do we collect
Information is gathered through our Web server log, who collects data such as the date and time of the visits, the pages viewed, time spent and the IP address.
This Privacy Policy describes how handhero handles personal data.
It explains the types of personal data we collect and process, how we may use and share the data, and the choices that are available to you with respect to our handling of your data.
By accessing the Services on any computer, mobile phone, tablet, or other device, making a purchase from handhero, or otherwise interacting with handhero, you agree to the terms of this Privacy Policy. If you do not agree to the Privacy Policy, please do not use the Services.
Handhero supports and respects everyone’s privacy and therefore is handling very careful with personal information.
Please note: handhero is required to collect data in order to provide you service and products.
Handhero will do everything to ensure you personal information is kept secure.
However we are unable to guarantee that your personal information is secure.
Wherever possible we will only request personal information to complete the related task.
Your information will no longer be stored than necessary.
How we use your data
By agreeing to the terms contained in this Privacy Policy, you consent to the use of your Personal Information in relation to:
- performing and providing the services of handhero
- sending you a quote
- providing you with support and requested information
- improving the service to you by analysing it
- For safety and legal purposes
IP Addresses
Your IP Address is a number that is used by computers on the network to identify your electronical device.
Therefore, IP addresses are automatically collected by our web server to ensure
More detailed information on Data we collect
We’ve broken the data we collect into 2 groups
1.Visitors
2.Buyers
1. Visitors
You are a visitor, if you browsed through the website but didn’t submit any personal information about yourself.
2. Buying from us
When buying a product from us, we might collect the following data:
- First name
- Last name
- Billing address
- Shipping address
- Country of residence
- Post code
- Phone number
- Bank details
Your credit card details are encrypted and stored with the payment, so that these details are not visible or available to anyone.
Please note that this data is captured as soon as you submit an order on our checkout page.
This data is required for the following reasons:
- Compliance: we have a duty to understand what country you are living in so that we can charge the correct VAT amount. We must also keep a record of this data for tax audit purposes.
- Product delivery – In order to give you access to the products that you purchased, we need you to give us an address, where we can send the product.
Service review
When you provide a rating/review of a Product, you consent to us using that rating/review as we deem fit, including without limitation on our Web site. Your first name will appear next to that rating or review. If you do not agree to this, please do not put any ratings or reviews on the Website. We will not display your Last Name, nor any of your contact details with a rating/review.
Who has access to your data
Your personal information will be kept as secure as possible and not sold to any 3rd party other than in the execution of providing you with goods in line with this privacy policy.
Your personal information will be available only to those handhero employees, that are required to provide the goods that you have requested.
Your Right to modify your data
You have the right to modify personal data that we hold about you.
You can modify your data by logging into the site and navigating to the “Account” page or contact us via our email address and request any changes.
If you’re having difficulties updating your data, let us know and we will make the change for you.
Policy changes
We have the right to amend this privacy policy at any time with or without notice.
However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted under the current Privacy Policy.
If you have any concerns or questions about anything in this policy, contact us and we will email you.